Dear guests, welcome to our tourist complex. 

We are delighted to have you here. The entire staff of Ljubljana Resort is doing their best to make your stay with us as pleasant as possible. However, to make your stay worry-free, we kindly ask you to respect the following general guidelines.

• Check-in and check-out time for the campsite ****

Check-in time for the campsite with a reservation is possible until 6pm, after that we do not promise you any more places, depending on availability.

Check-in time for the campsite is from 12:00 am to 9:00 pm.
Check-out time from the campsite is from 8:00 am to 12:00 am.

• General terms and conditions for reservations:

To confirm a reservation, a deposit of 40% (non-refundable) of the total amount of the planned stay is required. Payment can be made by credit card (with a 2% handling fee). Reservation is possible only through our user-friendly reservation engine. 

For holders of ACSI, ADAC and ANWB cards, the difference is lowered at the reception desk, in which case you must inform the receptionist, as later complaints are not taken into account. The final price of the stay may differ from the offer and will be calculated upon the arrival of guests based on their actual data and stay in the campsite.

 Early arrival (09:30 – 11:30) subject to availability and is €7.50. Late check-out subject to availability. Parking after check-out is possible in the public Laguna parking lot for an additional fee of €10.00 at the reception. We reserve the right to charge an additional night for unapproved late check-out.

When booking more than 5 pitches, it is considered a group booking, so please send your inquiry to the email: resort@gpl.si, different terms and conditions may apply.

Reservation is guaranteed upon receipt of the deposit and a written confirmation from the resort@gpl.si.

• Cancellation of individual reservation in the campsite:

A reservation can be made only upon payment of 40% of the total reservation amount.

The 40% payment made at the time of reservation is non-refundable under any circumstances.

The remaining 60% of the total reservation amount is paid on the check-in date at reception.

If the guest does not come until 6pm , the reservation may be canceled, and the campsite reserves the right to offer the reserved space to other guests.

Any changes to the reservation, including the check-in and check-out dates, must be made at least 48 hours before the check-in date. Changes made after this time may not be accommodated, and the 40% payment made at the time of reservation will not be refunded.

In case of early check-out, the campsite will not refund any part of the total reservation amount.

• Rules of staying in the hotel and campsite:

Every person entering the area of the Ljubljana Resort tourist settlement must be registered. Ljubljana Resort staff reserves the right to verify the identity of persons in the hotel or campsite at any time to prevent unauthorized access.

In case of major stains or damage to Ljubljana Resort property, you agree to pay for cleaning or repair costs of at least 50 EUR (or according to the assessment of the damage).

Nighttime peace at Ljubljana Resort lasts from 23:00 to 7:00. During this time, the use of motor vehicles, engaging in sports and recreation, singing, shouting, slamming doors, setting up and taking down tents or canopies, and similar noisy activities are not allowed. If other guests make justified complaints about excessive noise, the noisy party must immediately leave the area without compensation. After 23:00, motor vehicles are not allowed to pass through the main entrance (barrier). The speed limit within the area for all vehicles is 5 km/h.

Ljubljana Resort offers bike rentals. The use of the bike is at the user’s own risk. Ljubljana Resort rejects any monetary or legal claims related to bike rentals. The user agrees to always return the bike to the Ljubljana Resort location on time, even in the event of a malfunction.

Additional expenses related to accommodation are paid by guests upon departure-checkout.

Pets are allowed only with prior confirmation . The surcharge for a pet’s stay is €6.00 per night. If the pet is not registered, an additional €50.00 fee is charged.

Each guest is responsible for returning their campsite parcel number card upon departure. If this is not done, Ljubljana Resort reserves the right to charge €15.00 for a parcel number card.

Compliments, complaints, and claims:

As we respect the relevant consumer protection legislation, you can always send your compliments or complaints via email to resort@gpl.si, or by regular mail to Dunajska cesta 270, 1000 Ljubljana.

Within five business days, we will confirm receipt of your message and inform you of how long it will take to handle your matter. We will keep you informed throughout the process. The book of complaints and compliments is located at the reception. We can only handle matters with complete information. If the information is illegible, we will not handle the matter. Otherwise, the above conditions apply. Guests can file claims in person, immediately when a problem arises, at the reception in the book of complaints and compliments, or in writing no later than fifteen (15) days after their stay. The claim must be supported by appropriate evidence. We do not consider claims made later.

As you may recall, when you made your reservation for our hotel or camp, you agreed to the terms and conditions outlined by GP Ljubljana (SI 50029126), who is the owner and operator of Ljubljana Resort located at Dunajska cesta 270, Ljubljana. These terms and conditions cover a range of topics, including cancellation policies, payment terms, and liability limitations.

The staff at Ljubljana Resort wishes you a pleasant and relaxing stay!