Hotel Booking Terms and Conditions

Standard Rate Policy:

1) Standard Rate Policy:

Bookings made under the Free Cancellation policy may be cancelled up to 3 days before the check-in date without any penalty or charge.

2) Late Cancellation or No-Show:

If you cancel your booking within 3 days of the check-in date or fail to show up for your reservation, you will be charged the full amount of the reservation. If you cancel 2 days or less before your arrival, the first night will be charged

3) Modification of Reservation:

You may modify your reservation up to 3 days before the check-in date, subject to availability and any rate difference. Additional charges may apply for modifications made within 3 days of the check-in date.

4) Payment:

Payment for bookings made under the  Standard Rate policy is due at the time of booking, and will be refunded if the booking is cancelled in accordance with these terms and conditions.

5) Refunds:

Refunds for cancelled bookings made under the  Standard Rate policy will be processed within 7-14 business days of the cancellation date.

6) Changes to Policy:

We reserve the right to modify or terminate the  Standard Rate policy at any time without prior notice.

Non-Refundable policy:

1) Non-Refundable Policy:

Bookings made under the Non-Refundable policy are non-cancellable and non-refundable.

2) Payment:

Payment for bookings made under the Non-Refundable policy is due at the time of booking, and will not be refunded in the event of cancellation or no-show.

3) Modification of Reservation:

Modifications to bookings made under the Non-Refundable policy are not allowed.

4) Late Cancellation or No-Show:

If you cancel your booking or fail to show up for your reservation, you will be charged the full amount of the reservation.

5) Changes to Policy:

We reserve the right to modify or terminate the Non-Refundable policy at any time without prior notice.

Please note that these terms and conditions apply to bookings made directly with our company. Bookings made through third-party websites or travel agents may have different terms and conditions.

As you may recall, when you made your reservation for our hotel or camp, you agreed to the terms and conditions outlined by GP Ljubljana (SI 50029126), who is the owner and operator of Ljubljana Resort located at Dunajska cesta 270, Ljubljana. These terms and conditions cover a range of topics, including cancellation policies, payment terms, and liability limitations.

Camp Booking Terms and Conditions

  • General terms and conditions for reservations:

To confirm a reservation, a deposit of 40% (non-refundable) of the total amount of the planned stay is required. Payment can be made by credit card (with a 2% handling fee). Reservation is possible only through our user-friendly reservation engine

For holders of ACSI, ADAC and ANWB cards, the difference is lowered at the reception desk, in which case you must inform the receptionist, as later complaints are not taken into account. The final price of the stay may differ from the offer and will be calculated upon the arrival of guests based on their actual data and stay in the campsite.

 Early arrival (09:30 – 11:30) subject to availability and is €7.50. Late check-out subject to availability. Parking after check-out is possible in the public Laguna parking lot for an additional fee of €10.00 at the reception. We reserve the right to charge an additional night for unapproved late check-out.

Reservation is guaranteed upon receipt of the deposit and a written confirmation from the resort@gpl.si.

  • Cancellation of individual reservation in the campsite:

A reservation can be made only upon payment of 40% of the total reservation amount.

The 40% payment made at the time of reservation is non-refundable under any circumstances.

The remaining 60% of the total reservation amount is paid on the check-in date at reception.

If the guest does not come until 6pm , the reservation may be canceled, and the campsite reserves the right to offer the reserved space to other guests.

Any changes to the reservation, including the check-in and check-out dates, must be made at least 48 hours before the check-in date. Changes made after this time may not be accommodated, and the 40% payment made at the time of reservation will not be refunded.

In case of early check-out, the campsite will not refund any part of the total reservation amount.

As you may recall, when you made your reservation for our hotel or camp, you agreed to the terms and conditions outlined by GP Ljubljana (SI 50029126), who is the owner and operator of Ljubljana Resort located at Dunajska cesta 270, Ljubljana. These terms and conditions cover a range of topics, including cancellation policies, payment terms, and liability limitations.

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